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Draw Up Deep Waters: 7 Steps to Creating a Customer-First Culture

draw up deep waters: 7 steps to creating a customer-first culture

Published By: Research Desk Released: Apr 04, 2019

Customers expect content to be tailored especially for them — available at the very moment they need it, no matter where they are. This requires drawing up data from your flood of content — so you...

Bulk Up Your Business Case for Marketing Automation

bulk up your business case for marketing automation

Published By: Research Desk Released: Apr 04, 2019

Marketing automation is a pay-off, not a trade-off, in experience. Many marketers today say that current content demands outpace their existing automation tools. But investing in a full marketing a...

Bulk Up Your Business Case for Marketing Automation

bulk up your business case for marketing automation

Published By: Research Desk Released: Apr 04, 2019

Marketing automation is a pay-off, not a trade-off, in experience. Many marketers today say that current content demands outpace their existing automation tools. But investing in a full marketing a...

Breathe New Life Into the Customer Journey

breathe new life into the customer journey

Published By: Research Desk Released: Apr 04, 2019

Like oxygen, analytics breathes life into the customer behind the screen. Find out how analytics can help you deliver just what your customer needs in Breathe new life into the customer journey. Re...

Customer Experience Trends & Technology Guide

customer experience trends & technology guide

Published By: Research Desk Released: Apr 02, 2019

5 Key Customer Experience Trends How consumers interact with brands has fundamentally shifted over the past decade, fueled by the rise of the web and of mobile devices. No industry has been harder ...

Five Pillars to Unlimited Retail Growth

five pillars to unlimited retail growth

Published By: Research Desk Released: Mar 22, 2019

This eBook offers clear direction to help retailers and brand manufacturers implement the five steps to customer-centric success, using real-world examples backed by industry research and statistics....

3 Bright Ideas for Increasing Conversions with Customer Engagement

3 bright ideas for increasing conversions with customer engagement

Published By: Research Desk Released: Mar 21, 2019

Customers expect you to make it easy to move through their site. According to Gartner, more than 82% of online shoppers prefer a more comprehensive web experience suite, as opposed to a stand-alone si...

Employee Experience and Customer Experience: Two Halves of the Whole Equation

employee experience and customer experience: two halves of the whole equation

Published By: Research Desk Released: Mar 21, 2019

Improving the Way People Experience Your Company, Inside and Out This report from Constellation Research highlights the advantages of bringing together customer and employee experience, including t...

Disruptive Customer Engagement

disruptive customer engagement

Published By: Research Desk Released: Mar 21, 2019

Digital transformation, digitalization, call it what you will, but the trend toward smarter, more nimble business enabled by technology is real. The trend spans industries, and the leaders of these in...

Overcoming the Digital Age Disconnect

overcoming the digital age disconnect

Published By: Research Desk Released: Mar 21, 2019

Traditionally, businesses think about employee and customer engagement strategies as two separate areas, owned by different stakeholders. This siloed approach creates barriers within the organization ...

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