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Top Sites Raise Digital Expectations, Set a High Bar for Insurance Providers

top sites raise digital expectations, set a high bar for insurance providers

Published By: Research Desk Released: Sep 13, 2019

Customers want mobility and personalization. They want an easy and fluid path to accomplish tasks. Our rankings of the most popular sites show that Google, PayPal, Netflix, Amazon, and Pinterest—a n...

Pricing IT Services

pricing it services

Published By: Research Desk Released: Sep 13, 2019

Do you know how much it costs you to perform one hour of service? If you’re basing your pricing solely on a market-driven strategy, you’re playing a dangerous game. For example, if your costs are ...

Patch Management

patch management

Published By: Research Desk Released: Sep 13, 2019

Patch management is the practice of reviewing, understanding, testing, deploying, and reconciling the deployment state for software product updates. The goal of the updates is to correct problems, clo...

IT Service Excellence Tool Kit

it service excellence tool kit

Published By: Research Desk Released: Sep 13, 2019

The IT Service Excellence Toolkit outlines best practices to ensure client satisfaction, and includes powerful tools for your success, including a sample service agreement, client onboarding checklist...

Find IT Problems Before They Find You

find it problems before they find you

Published By: Research Desk Released: Sep 13, 2019

With IT concerns on all sides—from visibility and availability, to security and compliance—you serve as the first and last line of defense for your users, who are looking to you to make sure every...

Better Network Management

better network management

Published By: Research Desk Released: Sep 13, 2019

Your technicians are on the front lines of your business. Often, they juggle their time between different client networks—toggling from screen to screen—reacting to tickets in whatever order they ...

Automation 101

automation 101

Published By: Research Desk Released: Sep 13, 2019

Automation is what drives efficiency and profitability within a managed services practice. However, the goal of automation is not to eliminate or replace human labor, but to increase productivity and ...

6 STEPS TO Managed Services Success

6 steps to managed services success

Published By: Research Desk Released: Sep 13, 2019

As an IT solution provider, you have a bottom line to maintain and staff to support, while providing your clients with the best possible service. As a business, you need to budget and plan for the fut...

Autonomous Networks Lay The Foundation For Digital Transformation

autonomous networks lay the foundation for digital transformation

Published By: Research Desk Released: Sep 13, 2019

Digital transformation (DX) isn’t new, but the technologies and focus of a firm’s transformation efforts change every few years. Market leaders will build hyperadaptive businesses that continuousl...

Tides of Change: New Workflows to Replace Imaging

tides of change: new workflows to replace imaging

Published By: Research Desk Released: Sep 13, 2019

Change can be hard. And when you’ve been imaging computers for most if not all of your career, it can be extremely hard. What does this mean for you and what changes, if any, do you need to get in p...

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