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Top New Year’s Resolutions for Data, Analytics, and AI

top new year’s resolutions for data, analytics, and ai

Published By: Research Desk Released: Apr 07, 2023

Al in 2023 How to Scale AI in the New Year and amp; Beyond This ebook highlights the five core challenges that continue to prevent — or wholly derail — your efforts to scale AI, along with ...

AI in CX: Three Steps to Use AI to Foster a Customer- Centric, Competitive Organization

ai in cx: three steps to use ai to foster a customer- centric, competitive organization

Published By: Research Desk Released: Sep 01, 2022

Customer experience (CX) trumps everything in the contact center. It’s the number one priority driving service and other activities. Yet, findings from Aberdeen’s Contact Center Executive’s Agen...

Proactive Strategies for Using AI to Manage Consumer Complaints

proactive strategies for using ai to manage consumer complaints

Published By: Research Desk Released: Aug 23, 2022

Artificial Intelligence (AI) and analytics technology can efficiently automate complaint identification and classification and operationalize the remediation process, demonstrating compliance to regul...

The New Future of Professional Services

the new future of professional services

Published By: Research Desk Released: Jun 08, 2022

Over the past six months, Constellation Research held one-on-one interviews with over 400 C-level leaders about their overall technology trends and strategies. This report sheds light on ERP ownership...

AI Comes Of Age: Putting Customers And Employees At The Heart Of Data Driven Journeys

ai comes of age: putting customers and employees at the heart of data driven journeys

Published By: Research Desk Released: Mar 17, 2022

More deeply into their customer journeys and employee experiences making them more frictionless and data- driven than ever before.They’re using AI to understand pain points in customer journeys, pro...

Unleashing the Power of AI and Super Agents to Transform Customer Experience

unleashing the power of ai and super agents to transform customer experience

Published By: Research Desk Released: Feb 15, 2022

While some people may fear AI will replace humans, the fact is that there will always be interactions that require the empathy and intuitive problem-solving skills of an agent. What’s inside: ...

Transform CX with AI and Super Agents

transform cx with ai and super agents

Published By: Research Desk Released: Feb 14, 2022

An agent’s superpower is confidence, enabling them to excel in customer care. Super agents equipped with AI- powered solutions pave the best road to delivering excellent customer care. Check ou...

Everest Group PEAK Matrix® for Conversational AI Technology Vendors 2021

everest group peak matrix® for conversational ai technology vendors 2021

Published By: Research Desk Released: Feb 14, 2022

[24]7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services, announced today that Everest Group has positioned the organization in the Leader section of the PEAK M...

Columbia Sportswear Enhances Customer Service, Cuts Costs with Chatbot Technology

columbia sportswear enhances customer service, cuts costs with chatbot technology

Published By: Research Desk Released: Feb 14, 2022

Columbia Sportswear is on a mission to provide highly available, omnichannel support to its very engaged customer base. Gerry Woodbury, Columbia’s director of customer care, knew that a customer exp...

Cortex Fabric Version 6 Data Sheet

cortex fabric version 6 data sheet

Published By: Research Desk Released: Feb 09, 2022

Unlock revenue with intelligent AI systems Cortex Fabric Version 6, our next generation low-code platform makes it easy to get insights from any data, any model and any action. Citizen developer...

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