Highlights –

  • DIR enables Texas agencies to procure technology at higher discounts while reducing timely procurement processes and meeting compliance requirements.
  • With the new award contract, new technology-based solutions will be extended for helping government and educational set-ups.

The Texas Department of Information Resources (DIR) has awarded NWN Carousel, a leading integrated Cloud Communications Service Provider, a new contract, DIR-TELE-CTSA-014, to deliver unified communications, managed services, and contact center solutions for Texas public sector.

NWN Carousel has been serving public sector clientele within Texas, including Aldine ISD with more than 67,000 students, Klien ISD, Judson ISD, Fort Bend County, and the City of Forth Worth, for several decades now. The company has served a large chunk of the commercial industry, such as Katoen Natie, Unitas Global, and Burlington Northern Santa Fe Railroad. It has also continuously backed some of the largest healthcare systems in the Texas Medical Center.

The contract award allows NWN Carousel to provide integrated technology solutions to government entities and educational set-ups under this competitively bid contract. DIR enables Texas agencies to procure technology at higher discounts while reducing timely procurement processes and meeting compliance requirements.

The new DIR contract will help agencies integrate data, voice, and video communications into a single mode of communication, improving critical objectives while taking a positive step towards collaboration and budget goals. Government agencies are often dispersed over multiple locations. On-premises collaboration solutions do not provide the same flexibility as cloud communications for hybrid workforces.

In the past, NWN Carousel has supported several public sector customers across the country. It has supported a state agency in California that required a shift of contact center operations from three physical locations to remote. It has also contributed by providing standardized home office kits, extended contact center applications to remote locations, and enhanced endpoints’ security.

Experts’ view

“We have seen how the pandemic has challenged public agencies to rethink their approach to a hybrid workforce. As a Cloud Communications Solution Provider, we can now deliver to Texas public sector agencies, an end-to-end unified communications platform. One that integrates every mode of interaction — whether it’s messaging, voice, or video, inclusive of contact center and carrier services — and uniquely monitored by our self-serve analytics platform, the Experience Management Platform,” said Jim Sullivan, President and amp; CEO, NWN Carousel.

“NWN Carousel has succeeded all over the country in supporting the public sector. This is the next chapter of delivering proven, cloud communications services to Texas agencies,” said Dan Tassone, Chief Revenue Officer, NWN Carousel.

“NWN Carousel is the company we partner with on all major technical projects for our district, including the successful one laptop per student initiative. NWN Carousel has the technical and logistics experience to serve its customers, and when the time comes to do a major upgrade, NWN is the one I can count on,” said Dominic Tong, Executive Director of Technology, Infrastructure and Engineering, Aldine Independent School District.