All Whitepapers | SaaS Demand

Four Support Teams That Embraced Mobile

four support teams that embraced mobile

Published By: Research Desk Released: Apr 18, 2019

Customers expect support organizations to keep their mobile devices running efficiently and effectively - just like their desktops and laptops. That's why these four leading support organizations use ...

IDG Report – Mobile The New Support Frontier for IT

idg report – mobile the new support frontier for it

Published By: Research Desk Released: Apr 18, 2019

There has been a huge shift in the workplace around mobility. Smartphones and tablets are now essential work tools, and employees turn to their IT teams for mobile device support....

HDI – Optimising for Change Using Remote Support

hdi – optimising for change using remote support

Published By: Research Desk Released: Apr 18, 2019

This HDI Toolkit is a series of practical 'how-to' instructive job aids designed with the IT service management practitioner in mind. Each area of focus can be studied and used by itself, or as part o...

Four Support Teams That Achieve Fast Support

four support teams that achieve fast support

Published By: Research Desk Released: Apr 18, 2019

How four remote support teams increased customer satisfaction with rapid service When technology solutions go bad, users need help fast. That’s why these four leading support organizations use Lo...

Four Steps to Kick-Start Your Security Program

four steps to kick-start your security program

Published By: Research Desk Released: Apr 18, 2019

Your customers trust you to protect their data. And to retain that trust, you need to make security a priority. But it doesn’t have to be complex or costly if you follow these four steps to building...

5 Approaches to a Consistently Evolving Security Program

5 approaches to a consistently evolving security program

Published By: Research Desk Released: Apr 18, 2019

The difficulty and expense of IT security can place a heavy burden on enterprises and their security teams. But when executed correctly, a consistently evolving security program can help manage costs ...

451 Research Report: Tackling the Visibility Gap in Information Security

451 research report: tackling the visibility gap in information security

Published By: Research Desk Released: Apr 18, 2019

451 Research recently published insights gathered from in-depth interviews with security leaders across 150 large enterprises to better understand the most critical challenges facing their teams. T...

How to Get and Maintain Control of Your Microservices

how to get and maintain control of your microservices

Published By: Research Desk Released: Apr 17, 2019

Learn how a hybrid application delivery system powered by Citrix ADC can help you gain control of your microservices—providing you with the network security, control and visibility you need while de...

Cloud Adoption and Risk Report

cloud adoption and risk report

Published By: Research Desk Released: Apr 17, 2019

Cloud services bring a momentous opportunity to accelerate business through their ability to quickly scale, allow us to be agile with our resources, and provide new opportunities for collaboration. As...

Five Ways to Rethink Your Endpoint Protection Strategy

five ways to rethink your endpoint protection strategy

Published By: Research Desk Released: Apr 17, 2019

Device security is no longer about traditional antivirus versus next-generation endpoint protection. The truth is you need a layered and integrated defense that protects your entire digital terrain an...

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