All Whitepapers | SaaS Demand

Seize the power of the cloud: 7 reasons to switch to Microsoft 365

seize the power of the cloud: 7 reasons to switch to microsoft 365

Published By: Research Desk Released: Oct 23, 2019

Is your on-premises technology holding you back? While you may feel that you have more control over your on-prem solutions, they might be limiting your employees’ ability to collaborate from anywher...

Configuration Management Database

configuration management database

Published By: Research Desk Released: Oct 23, 2019

This whitepaper provides you with the fundamentals to help ensure your configuration data management project with CMDB is a success...

The Case for Letting Google Find Your Support Content

the case for letting google find your support content

Published By: Research Desk Released: Oct 23, 2019

Understanding the important role that your support content plays (i.e. help docs, user guides, FAQs, troubleshooting steps, product information, etc.) can help organizations avoid creating frustrating...

The Power of a Knowledge Management Platform to Transform the Customer Journey

the power of a knowledge management platform to transform the customer journey

Published By: Research Desk Released: Oct 23, 2019

The dynamics of the customer journey are constantly expanding and evolving. Traditional “company-first” approaches to delivering service excellence are no longer sufficient. Instead, today’s for...

The Essential Guide to Evaluating Knowledge Management Platforms

the essential guide to evaluating knowledge management platforms

Published By: Research Desk Released: Oct 23, 2019

9 key areas that we recommend you consider when evaluating knowledge management platforms, why they are important, and where certain solutions will fall short....

Six Critical Differences Between CRM Knowledge Bases and Enterprise Knowledge Management Platforms

six critical differences between crm knowledge bases and enterprise knowledge management p...

Published By: Research Desk Released: Oct 23, 2019

In the world of knowledge management (KM) vendor selection, it’s easy to promise the world. Often, it comes down two types of KM solutions: knowledge base software bundled into an existing CRM suite...

Security in the Era of Intelligent Work

security in the era of intelligent work

Published By: Research Desk Released: Oct 22, 2019

Xerox® Intelligent Workplace Services is a streamlined and secure way to accelerate digital transformation and improve the way people and technology work together. We provide interactive security mon...

Forrester: Data Warehouse Automation Platforms Help Close the Data-to-Insights Gap

forrester: data warehouse automation platforms help close the data-to-insights gap

Published By: Research Desk Released: Oct 22, 2019

Agile BI requires more than just agile dashboards. True agility means prototyping data models quickly so business users can continuously iterate on them. AD and amp;D pros working on BI initiatives sh...

The Forrester Wave™: Database-As-A-Service, Q2 2019

the forrester wave™: database-as-a-service, q2 2019

Published By: Research Desk Released: Oct 22, 2019

This Forrester Wave report provides an analysis of 12 most significant Database-as-a-service (DBaaS) providers. These vendors were evaluated against 27 criteria, grouped into three categories: Current...

Why HPE ProLiant DL385 Gen10 Servers Reign as Industry Supreme

why hpe proliant dl385 gen10 servers reign as industry supreme

Published By: Research Desk Released: Oct 22, 2019

World-renowned security is only one cause for boasting of Hewlett Packard Enterprise ProLiant DL385 Gen10 servers. Download the white paper to explore how these AMD-based solutions also provide a virt...

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