All Whitepapers | SaaS Demand

TSIA: The Future of Support Interactions

tsia: the future of support interactions

Published By: Research Desk Released: Nov 15, 2019

What can support organizations do today in preparation to meet and exceed future customer expectations? As customer experience evolves, support interactions need to be persistent, personalized, and...

The Now Platform Reference Guide

the now platform reference guide

Published By: Research Desk Released: Nov 15, 2019

This guide provides a high-level overview of all the features and functions built into the ServiceNow Platform™ It answers the questions, “What is the Now Platform?” and “What can the Now Pla...

Virgin Trains streamlines processes with ServiceNow to transform the rider experience

virgin trains streamlines processes with servicenow to transform the rider experience

Published By: Research Desk Released: Nov 15, 2019

Virgin Trains was looking to transform their rail experience into a reliable source of enjoyment by delivering a consistently positive customer experience. In this case study, explore how Virgin Tr...

3 common business challenges you can solve using the Now Platform

3 common business challenges you can solve using the now platform

Published By: Research Desk Released: Nov 15, 2019

The Now Platform® allows you to quickly and easily build business applications. The no/low code feature applies automation to less complex challenges productivity tools. This ebook guides you on w...

Why Being Data Driven Isn’t Enough

why being data driven isn’t enough

Published By: Research Desk Released: Nov 14, 2019

We live in a data-rich world. From visitor behavior on websites and social media interactions to mobile app usage and device communications across the Internet of Things, brands are inundated with dat...

Navigating the Open Source Risk Landscape

navigating the open source risk landscape

Published By: Research Desk Released: Nov 14, 2019

Whether your organization is in the business of building software or you’re an enterprise that uses software to support your business, that software is typically a mix of commercial off-the-shelf p...

2019 Open Source Security and Risk Analysis

2019 open source security and risk analysis

Published By: Research Desk Released: Nov 14, 2019

Can our readers say with confidence that the open source components used in their applications are up-todate with all crucial patches applied? It’s impossible to patch software when you don’t know...

Cisco Cybersecurity Series 2019: Hunting for Hidden Threats

cisco cybersecurity series 2019: hunting for hidden threats

Published By: Research Desk Released: Nov 14, 2019

Threat Hunting 101: In our latest Cybersecurity Report, we explore the ins and outs of threat hunting and provide a how-to guide for creating a threat hunting team at your organization. With clear, ea...

Threats are Multiplying and Becoming More Sophisticated

threats are multiplying and becoming more sophisticated

Published By: Research Desk Released: Nov 14, 2019

Trend: Threats are multiplying and becoming more sophisticated. Despite all the buzz about security and staying prepared, malicious attackers are more audacious than ever. Today’s threat landscap...

Malicious Cryptominers are Eying Your Resources

malicious cryptominers are eying your resources

Published By: Research Desk Released: Nov 14, 2019

Malicious cryptomining has consistently been one of the top threats across all internet activity in 2018. Cryptominers tap into an organization’s computing power to create cryptocurrencies like Bitc...

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