Tech Whitepapers

Boost your contact center with machine learning and analytics Modernize your customer experiences by introducing artificial intelligence and machine learning intelligence to your contact center. No...

Open source software made an entry into the information technology industry through the most logical vector — by supporting developers and operations professionals who in many cases wrote the softwa...

Traditional disaster recovery (DR) plans are not designed to handle outage scenarios in hyperconnected and complex IT environments. To deliver maximum uptime, organizations need capabilities to: Au...

Spending on digital transformation (DX) will accelerate despite, or because of, COVID-19-induced economic challenges. But DX inherently brings new risks that may have been previously unforeseen or may...

Hybrid cloud is the new norm for enterprise IT. However, there’s another side to the hybrid cloud coin: dealing with considerable complexity and risks. Robust IT resilience and recovery capability i...

Spending on digital transformation (DX) will accelerate despite, or because of, COVID-19-induced economic challenges. But DX inherently brings new risks that may have been previously unforeseen or may...

L'innovation numérique au sein des entreprises ne cesse de prendre de l'ampleur et de s'accélérer. Les différents secteurs connaissent un bouleversement généralisé de leur activité et doivent ...

As if high-tech companies’ supply chains weren’t complex enough, the operational disruptions created by COVID-19 made things even more challenging. To better serve their customers, compete and gro...

Modern business relies on applications. In fact, 62% of organizations say applications are essential for their business, and a further 36% say applications provide a competitive advantage.2 Fast, reli...

Three out of five infrastructure automation decision makers say that automation is one of their organization’s top initiatives.1 Even so, many organizations struggle to progress from task-based auto...